Disclaimer: 

While our herbal products are crafted with natural ingredients and are intended to promote wellness, it’s crucial for individuals to consult with a qualified healthcare professional or licensed physician before initiating any new herbal regimen. Each person’s health condition, existing medications, and individual sensitivities may vary. Our products are not intended to diagnose, treat, cure, or prevent any disease. The information provided on our website is for educational purposes and should not be considered a substitute for professional medical advice or treatment. Prior consultation with a healthcare practitioner ensures personalised guidance and helps determine the suitability of our herbal remedies based on individual health needs and circumstances.

Exchange and Return Policy:

Effective Date: 01/01/2024 Policy Scope: This policy applies to all customers and transactions conducted both in-store and online.

1. Strict No Exchange or Return Policy Due to the nature of our business and the sensitive handling requirements of our products, we enforce a No Exchange and No Return Policy for all products sold, including but not limited to: ● Herbal medicines ● Crystal bracelets ● Incense sticks ● Copper items ● Other jewelry items This policy applies regardless of the time elapsed since purchase, even if the product is returned within minutes of leaving the store.

2. Policy Rationale 2.1 Health and Safety Standards ● Herbal medicines are consumable products that must adhere to stringent health and safety protocols. Once these items leave our control, we cannot verify their storage or handling, potentially compromising product integrity.

2.2 Quality Assurance Commitment ● Our company upholds rigorous quality assurance standards. Accepting returned products risks undermining the trust our customers place in our brand and the efficacy of our products.

2.3 Regulatory Compliance
● In accordance with health and safety regulations, we are prohibited from reselling or redistributing products that have been handled outside our controlled environment.

3. Policy Exceptions This policy strictly prohibits exchanges or returns under any circumstances, including but not limited to: ● Incorrect product selection by the customer. ● Change of mind after purchase. ● Opened, partially used, or damaged products post-purchase.

4. Customer Responsibilities

4.1 Pre-Purchase ● Customers are encouraged to carefully review all product information, including usage instructions and benefits, before completing their purchase. ● Our knowledgeable staff are available to answer questions and provide guidance to assist customers in making informed decisions.

4.2 At Point of Sale ● Customers should inspect their products upon receipt to ensure accuracy and satisfaction. ● Once a purchase is finalized and the product leaves our premises, no further claims for exchanges or returns will be entertained.

5. Defective or Damaged Products Should a customer believe they have received a defective or damaged product, the following steps must be taken: ● Notify the store manager or customer service team immediately, and no later than the same day of purchase. ● Provide evidence of the defect or damage, including photographs if necessary. ● While refunds, exchanges, or returns are not permitted, we will investigate the claim thoroughly and take appropriate corrective measures to ensure customer satisfaction within the limits of this policy.

6. Complaint Escalation Process For unresolved issues or further clarification, customers may contact our Customer Relations Department at +27100067261. All complaints will be handled with the utmost professionalism and confidentiality.

7. Policy Communication This policy is prominently displayed in all physical locations and on our website. Customers are informed of this policy at the point of sale, and a printed copy is included with each receipt. By completing a purchase, customers acknowledge and accept this Exchange and Return Policy. For further assistance, please contact our customer support team at +27100067261 email info@seamossafrica.co.za.